Quebec Consumer Information
Availability of Replacement Parts, Repair Services, and Maintenance Information
As required under Quebec's Consumer Protection Act
REPLACEMENT PARTS
☒ Fully guaranteed
Replacement parts for the following products are available for purchase on our website (www.silkn.com or www.silkn.ca):
Vacupeds:
- Replacement filters
- Replacement grinding discs
Silky Pro Hair Dryer:
- Replacement filters
Availability period: Replacement parts are guaranteed to be available for purchase for a reasonable period following your purchase.
How to purchase: Visit www.silkn.com or www.silkn.ca and search for replacement parts for your product model.
REPAIR SERVICES
☒ Not guaranteed
We do not offer or guarantee the availability of repair services for these products.
Warranty support: If your product is damaged or defective within 1 year of purchase, we will replace it under our manufacturer warranty. Please contact our customer service for warranty claims.
MAINTENANCE AND REPAIR INFORMATION
☒ Fully guaranteed
Complete maintenance information, including cleaning and replacement instructions for all components, is provided in the product manual included with your purchase.
Products requiring maintenance:
- Vacupedi: Clean after each use; replace filter if too dusty; replace grinding disc if worn out
- Silky Pro Hair Dryer: Clean filter every 2 weeks; replace filter every month
Detailed step-by-step cleaning instructions are provided below and in your product manual.
Maintenance Instructions
Vacupedi - Cleaning Instructions
Clean the product after each use.
NOTICE! RISK OF DAMAGE!
Do not use any aggressive cleaners, brushes with metal bristles, or sharp or metallic cleaning utensils such as knives, hard scrapers, and the like.
1/ Remove the attached grinding disc from the product. If necessary, use the handle of the cleaning brush to aid the removal.
2/ Turn the fixing ring counterclockwise to detach it from the product.
3/ Remove the filter from the dust chamber.
4/ Clean these parts accordingly:
- Main body: Wipe it off with a damp cloth. Then wipe it completely dry with a dry cloth.
- Dust chamber and grinding discs: Use the cleaning brush to remove the dust accumulated on them.
- Filter, fixing ring and cover: Clean them under running water. Wipe the fixing ring and cover completely dry with a dry cloth and let the filter air dry thoroughly.
5/ Replace the filter if it is too dusty and the grinding disc if it is worn out.
6/ Reassemble the filter, fixing ring, grinding disc and cover after cleaning. Please note, that all parts need to be completely dry before reassembling.
Silky Pro Hair Dryer - Filter Maintenance
Clean filter every 2 weeks. Replace filter every month.
1/ Rotate the rear cover anticlockwise to detach it and remove the filter from the product. If necessary, insert a small tool between the grilles of the rear cover and then rotate the rear cover with the tool.
2/ Wash the filter with clean water and then air dry it. The filter must be fully dry. Otherwise, it may damage the product.
3/ Place the filter and rear cover back onto the product. There are small and large tabs on the rear cover. Make sure the small tabs are on the top and bottom, and the large tabs are on the sides when attaching the rear cover.
4/ Rotate the rear cover clockwise until it locks into place.
For questions or support, please contact:
customercarena@silkn.com
Website: www.silkn.com | www.silkn.ca
Last updated: 10-01-2025
Information for Quebec consumers
Availability of spare parts, repair services and maintenance information
As required by Quebec's Consumer Protection Act
SPARE PARTS
☒ Fully Guaranteed
Replacement parts for the following products are available for purchase on our website (www.silkn.com or www.silkn.ca):
Vacupeds :
- Replacement Filters
- Replacement Sanding Discs
Silky Pro Hair Dryer :
- Replacement Filters
Availability Period: Replacement parts are guaranteed available for purchase for a reasonable period of time following your purchase.
How to buy: Visit www.silkn.com or www.silkn.ca and look for replacement parts for your product model.
REPAIR SERVICES
☒ Not guaranteed
We do not offer or guarantee the availability of repair services for these products.
Warranty Support: If your product is damaged or defective within one year of purchase, we will replace it under our manufacturer's warranty. Please contact our customer service for warranty claims.
MAINTENANCE AND REPAIR INFORMATION
☒ Fully Guaranteed
Complete care information, including cleaning and replacement instructions for all components, is provided in the product manual included with your purchase.
Products requiring maintenance:
- Vacupedi: Clean after each use; replace the filter if it is too dusty; replace the sanding disc if it is worn
- Silky Pro Hair Dryer: Clean the filter every 2 weeks; replace the filter every month
Detailed step-by-step cleaning instructions are provided below and in your product manual.
Care instructions
Vacupedi - Cleaning Instructions
Clean the product after each use.
OPINION! RISK OF DAMAGE!
Do not use harsh cleaners, wire bristle brushes, or sharp or metal cleaning utensils such as knives, hard scrapers, etc.
1/ Remove the attached sanding disc from the product. If necessary, use the handle of the cleaning brush to facilitate removal.
2/ Turn the mounting ring counterclockwise to detach it from the product.
3/ Remove the filter from the dust chamber.
4/ Clean these parts accordingly:
- Main body: Wipe it with a damp cloth. Then wipe it completely with a dry cloth.
- Dust Chamber and Sanding Discs: Use the cleaning brush to remove accumulated dust.
- Filter, Mounting Ring and Cover: Clean under running water. Wipe the mounting ring and cover completely with a dry cloth and allow the filter to air dry completely.
5/ Replace the filter if it is too dusty and the sanding disc if it is worn.
6/ Reassemble the filter, mounting ring, sanding disc, and cover after cleaning. Please note that all parts must be completely dry before reassembly.
Silky Pro Hair Dryer - Filter Care
Clean the filter every 2 weeks. Replace the filter monthly.
1/ Rotate the back cover counterclockwise to detach and remove the filter from the product. If necessary, insert a small tool between the grilles on the back cover, then rotate the back cover with the tool.
2/ Wash the filter with clean water and then air dry. The filter should be completely dry. Otherwise, it may damage the product.
3/ Put the filter and back cover back on the product. There are small and large tabs on the back cover. Make sure the small tabs are at the top and bottom, and the large tabs are on the sides when attaching the back cover.
4/ Rotate the back cover clockwise until it locks into place.
For questions or support, please contact:
customercarena@silkn.com
Website: www.silkn.com | www.silkn.ca
Last updated: 10-01-2025